Posts Taged social-media

GIF Me A Reason To Participate In Twitter Chats

Here’s the back story – my good bud along with one of my favourite technology companies were teaming up for a Twitter chat. Great content and a highly engaged audience; win/win, right?

(Full disclosure) it’s been a bit since I hopped on a Twitter chat. I find that a bit funny considering the amount of Twitter chats my former team and I had organized, hosted, participated as guests, or engaged in over the last 7 years.

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Pitching On Social Is Not Social Selling. Period.

Yes, I tweeted that after the Nth time a vendor connected with me on LinkedIn and immediately sent me a pitch mail. Don’t I deserve a snuggle? Am I not worth some flowers, a flower? My point is connecting on Social and immediately pitching is not Social Selling. No matter how you spin it, it’s not Social Selling.

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1to1 Media Customer Champion Award

1to1 Media 2014 Customer Champions – honoured to be included.

So incredibly honoured to be selected as one of 1to1 Media’s 2014 Customer Champions. When you look at the amazing people and global companies represented in this category it humbles me and makes me so proud what our team at Flight Centre Travel Group are achieving.

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Marketing Magazine – Career Success Discussion

Honoured to join Marketing Magazine for a Career Boosters discussion.

Marketing Magazine asked me to share my career path and what has enabled me to have the Digital Marketing and Social Media role I have today with Flight Centre Travel Group. Funny thing, after reading the article my Dad said ‘well, this shows it’s not always about a formal education’. He was a Principal with the Toronto District School Board – you’ll understand after you read the full article.

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Whitepaper From CM1 2014 Toronto

CM1TO Community Management Conference whitepaper.

CM1 and @Dx3 put together a very detailed whitepaper from the CM1 Toronto 2014. Fantastic learnings around community and community management. They’ve broken it down by speaker.

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Hootsuite Connect in San Francisco – Video

I sat down with Hootsuite at CvHSF to discuss Flight Centre, Social Media, and Customer Service.

I had the pleasure of joining Hootsuite at their inaugural Connect event in San Francisco  a few months back and we sat down to talk Flight Centre Travel Group’s Social Media and social customer service strategy.

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CM1 2014 – Storify Summary and Presentations

So many community learnings – Sheldon Levine’s Storify & CM1 TO 2014 presentations on CM1.

If you’re looking for a fantastic summary of all the tweets and community management content from CM1 check out Sheldon Levine’s storify.

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Collection Of CM1 Toronto 2014 Recaps

CM1 TO recaps via Boost Agents, FITC, Lauren Marinigh, Jason Cassidy.

I’ve linked out to a few great recaps from CM1 2014 in Toronto;

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The Evolution of Customer Service with Hootsuite

I join Hootsuite and Forrester to discuss the evolution of Social Media & Customer Service.

Honoured to join Kate Leggett of Forrester Research and Jeanette Gibson of Hootsuite to discuss The Evolution of Customer Service. We discuss trends and the role of social customer service and leveraging Hootsuite across various departments within Flight Centre Travel Group.

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Douglas Marketing Group DX3 2014 Takeaways

Douglas Marketing Group’s takeaways from DX3 2014 honoured to make the cut.

Sebastian Agosta of Douglas Marketing Group put together his key takeaways from DX3 2014 and I am honoured to make the list. Love that he highlighted the slide I borrowed from the Hootsuite gang highlighting the value and benefits Social Media delivers to each business unit inside and organization.

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