Posts Taged thoughts-2

A 2015 Look Back And Look Forward To 2016

2015.

2015.

2015 was… well… errrr… ummm… one heck of an interesting year; full of challenges and yet, for all the challenges, I sure learned a lot. A lot about myself. A lot about pushing boulders uphill. A lot about pitching ideas to millionaires. Perhaps this is strictly selfish and cathartic but I thought I’d take a look back, and then a look forward.

Read More

Interview – Greater Toronto Area Contact Centre Association Conference

GTACC video interview about Social Media, customer service, marketing, mitigating risk, social data.

Here is a video clip from an interview I did at the Greater Toronto Area Contact Centre Association conference. We discuss Social Media’s impact on customer service and care, marketing initiatives, mitigating risk, and the potential of social data.

Read More

Making Friends at Travel Distribution Summit

Outsourcing your Social Media is like paying someone to sleep with your spouse.