SPEAKING EXPERIENCE

‘his lively speeches are full of memorable anecdotes, tweetable-statistics and punchlines the audience keeps talking about long after the session‘

Shashank Nigam, CEO, SimpliFlying

‘delivering an insightful, informative and incredibly well received presentation‘

Lavan Jeyarupalingam, Global Conference Director, EyeForTravel

‘you can be assured the advice will be solid, straightforward and honest…and very funny’

Andrew Gillespie, Assistant Director, Reservations Operations, Four Seasons Hotels and Resorts

Speaking engagements, facilitated strategy sessions, guest lectures, and industry panels

Marketing Strategy Panel – George Brown College – Toronto

Digital Marketing For (With) Brands – Speaker and Facilitator Travel Massive – Toronto

Social Data and Moving to Owned Channels – Speaker Online Marketing Strategies – Miami

Developing the Emerging 21st Century Talent Pool – Speaker Dynamic Customer-Centric Strategies –  Ponte Vedra Beach, Florida

DX3, Coffee With A Guru – Toronto

The Future Of Digital With Facebook, Twitter, and Hootsuite – Moderator – Flight Centre Travel Group’s Global Digital Conference – Brisbane

Outside the Box II – Industry Panelist – George Brown College – Toronto

Expert Series – Industry Smart Analytics North America – New York

Monkey Toast – Guest - Toronto

Gen X: Digital Parenting – The First Hi-Tech Parents – Panelist  – ARCompany

Why Flight Centre Travel Group Built Their Own Social Content Management System – Speaker – Corporate Social Media Summit – San Francisco

Facilitated Strategy Session – Social Media Strategy – Porter Airlines

The Entrepreneurship Portfolio Keynote – How to Use Social Media for Marketing – Economic Planning Board of Ontario

Getting Socially Smart – How to Leverage Social Media Data – Speaker – Online Marketing Strategies For Travel – Miami

Guest Lecturer - George Brown College, Marketing Program – Continuing Education

Community Management – Bricks and Mortar Style – Speaker – CM1 – Glenn Gould Studio, CBC Building, Toronto

Creating the Optimal Social Media Culture – Staffing, Resources, Budget – Speaker – Social Media and Mobile Strategies For Travel – San Francisco

Harness Social Media Data to More Intelligently Engage Customers and Improve the Experience – Moderator – Social Media and Mobile Strategies For Travel – San Francisco

Social and Platforms stream keynote – The Case For Social – Speaker – DX3 Canada – Toronto

Facilitated Strategy Session – Social Media Strategy – Carmax

Leave Social Media for Customer Support – Speaker – Making Sense of Customer Data – Moderator – Corporate Social Media Summit – San Francisco

Guest Lecturer – Schulich School of Business, MBA Program

Social Media To The Next Level – Speaker – Greater Toronto Area Contact Centre Association

Gauging the Impact of your Social Media Customer Service – Speaker – Social Media for Customer Service Summit – New York City

Facilitated Strategy Session – Social Media Strategy – Disney Corporation, EMEA – London

Carve Out Your Internal Social Media Strategy and Stay Ahead of Your Competitors – Speaker – On-line Marketing Strategies for Travel: Eye for Travel – Coconut Grove, Florida

Banish your Fear of Social Media Analytics II – Speaker – Travel Distribution Summit Asia: Eye for Travel – Singapore

How to Use Social Media to Mitigate Negative Sentiment an Respond to Crisis – Speaker – Social Media for Customer Service Summit: Useful Social Media – San Francisco

Social Media Engagement: How to Build Real Relationships with your Travel Brands – Speaker – Travel Marketing Conference: Association of Travel Marketing Executives – Chicago

Getting to Grips with Social Media: How to Manage It In-House – Speaker – Travel Distribution Summit Europe: Eye for Travel – London

Social Media and Customer Service for Crisis Communications – Speaker – Social Media Strategies for Travel: Eye for Travel – San Francisco

How to Leverage your Social Media and Technology Skills to WOW Your New Employer – Speaker – Canadian Institute of Travel Consultants; Student Conference – Toronto

Social Media for Crisis Management – Speaker – Travel Distribution Summit North America: Eye for Travel – Las Vegas

Facilitated Discussion – Selling Social Media to the Boss – Social Media Conference: Canadian Marketing Association – Toronto

Guest Lecturer – Integrating Social Media into the Classroom – Educator Series: Canadian Institute of Travel Consultants – Toronto

Managing Multiple Personalities Online – Speaker – Toronto Travel Massive

Facilitated Policy Discussion – Social Media for Students and Educators – Department of Education New South Whales – Sydney

Facilitated Strategy Session – Considerations for Social Media and Distance Learning – Scotiabank, International Learning – Toronto

Outsourcing your Social Media is like Paying Someone to Sleep with your Spouse: Understanding the Pros and Cons of the “Social Media Agency” – Speaker – Travel Distribution Summit North America: Eye for Travel – Chicago

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