FROM THE BLOG

The Evolution of Customer Service with Hootsuite

I join Hootsuite and Forrester to discuss the evolution of Social Media & Customer Service.

Honoured to join Kate Leggett of Forrester Research and Jeanette Gibson of Hootsuite to discuss The Evolution of Customer Service. We discuss trends and the role of social customer service and leveraging Hootsuite across various departments within Flight Centre Travel Group.

Check out the Hoosuite blog – The Evolution of Customer Service, Part 1. You can also watch the presentation on-demand.

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